Privacy Policy

    Privacy Policy

    This privacy statement discloses the privacy practices for MedChoice Digital Pharmacy (“MedChoice”).

    ABOUT MEDCHOICE DIGITAL PHARMACY

    MedChoice provides online pharmacy services for new and refill prescriptions and over-the-counter (“OTC”) products for Canadian residents as allowed under applicable laws.

    OUR COMMITMENT TO PRIVACY

    Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

    MedChoice recognizes your right to confidentiality and has a firm commitment to ensuring your privacy. This recognition guides every decision we make about how, where, and when to collect information. The personal information we do collect allows us to provide you with an exemplary shopping and ordering experience. The information you share with MedChoice is kept strictly confidential and fully secure.

    MedChoice will never sell, distribute, or otherwise misuse this information. If you have any questions or concerns about this statement, or about the way your information is collected and used, please Contact Us.

    HOW WE KEEP YOUR INFORMATION SECURE

    To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

    Our site meets the highest security and privacy standards for both e-commerce and personal information. Providing a secure shopping experience is one of our top priorities. MedChoice has advanced security measures that protect the loss, misuse, and alteration of the information under our control. We use Secure Socket Layer (SSL) technology for the areas of our site where we ask you to provide personally identifiable information. SSL technology guarantees that the personal information you give us will be transmitted safely because the information is encrypted. All saved data is also encrypted. Encryption involves systematically scrambling numbers and letters so that if someone managed to intercept a packet of information, they would not be able to make sense of it.

    PERSONAL INFORMATION GATHERED

    MedChoice strives to help people live healthier and happier lives by providing excellent convenient service, products, and information. Your contact information, medical history, and billing information help us deliver the best health, wellness, and prescription products to you on our website.

    MedChoice wants you to understand how any personally identifiable information you provide to us is collected and used, and gives you the ability to choose whether you wish to have your information collected and used in this manner. Personally, identifiable information is information that can be used to contact or identify you. Your name, address, telephone number, and email address are examples of personally identifiable information. MedChoice stores the types of personally identifiable information listed below, as provided by you, in the following situations.

    CONTACT INFORMATION

    We collect information about how to reach you at the time you register as an MedChoice customer. Having your name, email address, and telephone number allows us to contact you if a problem in our verification process will delay delivery or if your order requires exceptional handling. This information also allows us to reach you if we obtain other important medical information while filling your prescription.

    HEALTH INFORMATION

    When you order prescription medications, we ask a few brief questions about your medical history. Provincial and national boards of pharmacy require that we ask you for this information, which is used by our pharmacists to ensure that your prescriptions are properly dispensed.

    BILLING INFORMATION

    We ask for a credit card or relevant payment information. We will bill your credit card or personal bank account for prescription or product items, services, and shipping charges as authorized by you.

    INFORMATION COLLECTED VIA OUR WEBSITE AND OUR APPLICATION

    When you visit our website or use our application, we may use cookies, pixel tags, analytics tools, and other similar technologies to help provide and improve our services to you, and as detailed below:

    • Cookies: Cookies are pieces of information stored directly on the computer that you are using. Cookies allow us to collect information such as browser type, time spent on the website, pages visited, language preferences, and other web traffic data. We use the information for security purposes, to facilitate online navigation, to display information more effectively, to personalize your experience while using the website, and to otherwise analyze user activity. We can recognize your computer to assist your use of the website.

    • We also gather statistical information about the usage of the website and application to continually improve their design and functionality, understand how they are used, and assist us with resolving questions regarding the website and application. Cookies may further allow us to select which of our advertisements, features or offers are most likely to appeal to you and to display them to you. We may also use cookies in online advertising, features or offers to see how you interact with such advertisements, features or offers and we may use cookies or other files to understand your use of other websites.

    • If you do not want information to be collected through the use of cookies when using our website or application, there is a simple procedure in most browsers that allows you to automatically decline cookies or gives you the choice of declining or accepting the transfer to your computer of a particular cookie (or cookies) from a particular site. You may also wish to refer to https://www.allaboutcookies.org/manage-cookies/index.html. However, if you do not accept these cookies, you may experience some inconvenience in your use of the website or application. For example, we may not be able to recognize your computer, and you may need to log in every time you visit the website or application.

    • Pixel tags and other similar technologies: Pixel tags (also known as web beacons and clear GIFs) may be used in connection with our website to, among other things, track the actions of users of the website and other means of communication with you (including email recipients), measure the success of our marketing campaigns, and compile statistics about usage of the website and response rates.

    • Analytics tools: We use website and application analytics services provided by third parties that use cookies, JavaScript, and other similar technologies to collect information about website or application use, perform data enrichment, and report patterns or trends. The third parties that provide us with these services may also collect information about your use of third-party websites. These analytics providers may store this analytics data in Canada and other locations.

    OUR DELIVERY POLICY

    All medication delivery is processed by Canada Post ExpressPost registered delivery service. Contact our Customer Service for another delivery arrangement.

    OUR RETURN POLICY

    Please ensure that your order is correct. Medicines cannot be returned after being shipped.

     

    OUR COMPLAINTS POLICY

    Our pharmacy is committed to providing safe and effective medications to our customers. We understand that sometimes, despite our best efforts, customers may experience issues with their medication orders. This policy outlines our process for handling complaints related to medications. Also, this policy applies to all medication products sold by our pharmacy, including prescription and non-prescription medications.
    Customers can send their concerns or complaints to our customer service manager or pharmacy manager. Matters will be resolved within five (5) business days.

    OUR COUNSELLING POLICY

    Our pharmacy will make all reasonable attempts to contact customers for counseling on all prescription medications and over-the-counter orders. Customers are invited to contact us or call our toll-free number (1-888-700-5535) during business hours should there be any questions or concerns. Our pharmacists are always available during business hours to answer any questions.

    OUR PRIVACY GUARANTEE

    MedChoice is the sole collector and owner of our customers’ personally identifiable information. We do not use any personally identifiable information for other purposes. We do not sell, rent or loan any of this information to any third party and we will not release it to any third party unless legally required to do so. With a customer’s explicit permission or if a customer chooses to use the services of our partners, we may pass certain specified personally identifiable information to partners. We may also share non-personally identifiable information with partners.

    HOW YOU CAN ACCESS OR CORRECT YOUR INFORMATION

    You can access all your personally identifiable information that we collect. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows the error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

    YOUR CONSENT

    By using our Website or application, you consent to the collection, use, and disclosure of information by MedChoice and the terms of this privacy policy. If we ever change our privacy policy, we will post any changes on this page so that you are always aware of the information that we collect, how we use it, and under what circumstances we disclose it. If we were to make a material change to our privacy policy, we will either post a notice on our website or send you an email.

    YOUR RESPONSIBILITY

    By using our Website, you agree that it is your responsibility to:

    • Control the dissemination and use of activation codes and passwords.

    • Authorize, monitor, and control access to and use of your MedChoice Digital account and password.

    • Promptly inform MedChoice Digital of any need to deactivate a password.

    YOUR COMMENTS

    We welcome your feedback. If you have any questions or concerns about our privacy policies, or about the way your information is collected and used, please Contact Us.