FAQ
Q: Is MedChoice a registered pharmacy in Canada?
Yes! MedChoice is operated by a fully registered and licensed Canadian pharmacy governed by the Ontario College of Pharmacists operating with licensed pharmacists and technicians.
Q: How does MedChoice provides its Services Online?
MedChoice Digital Pharmacy is operated by an Ontario licensed pharmacy serving customers since year 2000. MedChoice is dedicated to serving Canadians with legal prescription in the most efficient and convenient ways.
Q. Why choose MedChoice Digital Pharmacy over a brick and mortar pharmacy?
With MedChoice you can order your medications from the comfort of your home or from your mobile so you don’t have to wait in long lines. Your medications are delivered privately direct to you and our pharmacists are available to talk to you at your convenience via video, phone, email, or through our app’s live chat feature.
Q. How do I send my prescription to MedChoice?
We can receive your prescription by transferring it from your previous pharmacy, by having your physician call us at 1 888-700-5535
or your physician e-prescribe, or faxing us at 1 888-700-5539, or by taking a picture via our mobile app. Once we receive your request we’ll take care of the rest!
Q. Do I need a valid prescription to order prescription medication?
Yes, you need a valid prescription from a Canadian prescriber to buy medications requiring a prescription. The best way to get the prescription to us is by having your doctor fax it to us from their office at 1 888-700-5539.
Q. How can I refill my medication?
You can reorder your prescriptions from your profile through our website or mobile app. You can also call in your orders at 1 888-700-5535. We can contact your physician if you have run out of refills. To make it easier we also send a Refill Reminder or offer Auto Refill service so you never miss a dose. We also remind you to visit your doctor before you run out of refills
Q. Can I pick up my prescriptions from your location?
Yes if you are in the Greater Toronto Area and are in a bind you can pick up your prescription from our Markham location.
Q. Are there any medications that MedChoice does not provide?
Currently MedChoice does not dispense narcotics, controlled, targeted substances, or vaccinations in most case.
Q. Does MedChoice dispense the same medications I would otherwise?
All pharmacies in Canada are required by law to dispense medications approved for sale by Health Canada. Generic substitutions are made to save you cost unless you or your prescriber specify that you prefer the brand name, keeping in mind the brand may be considerably more expensive in most cases. Generics are heavily regulated by Health Canada and must demonstrate equivalency to their predecessor brand name before they are approved. Generics are cheaper because they are not charging for the drug development cost.
Q. Can I send you a photocopy of my prescription?
No. We always need to receive an original prescription or one sent from your physician’s office via fax or e-prescribing. For Mobile app online orders, we ask that you send us a picture of the prescription and send us the original paper copy by mail. We need to receive the paper copy before we can ship your medications. To save time we recommend you have your physician office send us the prescription directly
Q. Can I fax or email my prescription?
Yes, but we still require that you send us your original paper prescription by mail before we can ship your order. Best is to have your physician fax or e-prescribe your prescriptions directly to us.
Q. Can you dispense specialty medications?
MedChoice can dispense most specialty medications that don’t require special administration procedures. We can also assist you in the process of getting any specialty products approved by your drug plan. We are setup to ship all medications that requires refrigeration in special cold-chain packaging.
Q, Can you dispense compounded medications?
Yes, we are able to provide compounding services, although there may be some limitations depending on the prescription. When your doctor faxes your prescription we will be able to inform you if we can prepare it or if you would need to take it to a specialty compounding pharmacy.
Q. How do I pay for my order?
We accept all major credit cards, debit, personal cheques, and email money transfers.
Q. How and when do I pay for my prescriptions?
You’ll notice that we don’t charge you upfront for prescriptions. This is because the amount you will pay varies based on your insurance coverage. Once you’ve submitted your order, our pharmacy team will prepare your order and submit it to your insurer. You will be informed of the deductible amount by email or text which you will need to authorize before we take payment from your preferred method of payment.
Q. What if I am covered by my provincial drug plan?
Currently we can only bill to Ontario Drug Benefit (ODB) plan holders which includes individuals over 65, Trillium recipients, ODB disability and Welfare patients.
Q. What if I have multiple insurance plans?
We can co-ordinate public and private insurance planes so your benefits are optimized.
Q. Will I receive loyalty points for prescription purchases?
Currently prescriptions purchases are not eligible for loyalty points based on regulatory restrictions, only over-the-counter (OTC) purchases and services are eligible for Wellness Loyalty Points.
Q. Can you ship insulin and other drugs that have refrigeration requirements?
Yes, MedChoice will ship using special thermopacks to ensure optimal temperatures are maintained during the transit time.
Q. How much is shipping?
For orders that are over $89 shipping is free. If you require expedited service a small fee may apply.
Q. What if I’m not home for the delivery?
We ship through Canada Post and require a signature for deliveries. If someone is not home they may try again or they will leave a pick up notice for you to retrieve your package from the closest post office.
Q. When will I receive my shipment?
If you place your order by 12:00 PM EST you will likely receive your order the next business day anywhere in Canada, otherwise within 2 business days. If you live in the Greater Toronto Area, we offer same day delivery if you need expedited service.
Q. Can I register my family members?
You can add family members below the age of 18 to your account. Members over 18 will be required to have their own account based on privacy and confidentiality regulations.
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